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What to Expect

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Full 1

What We Can Do For You

We can provide you with objective and considered legal advice from a position of many years of experience and study. To best serve you, we need complete instructions from you including copies of all relevant documents. If we are not given complete instructions or all the relevant documents, our advice to may be incomplete or wrong or we may not provide advice about the best solution available to you. If you are not sure whether something is relevant or important, let’s talk about it. Our legal advice may change if new information and documents come to light.

Your matter is important to us as we will respond to your questions in writing or orally as soon as possible. It is important to understand that we must make judgements about what work must be given priority. When appropriate, you will be the client receiving that priority as we are fortunate to have numerous clients given our reputation for exceptional client service.

If your usual lawyer is on leave or is otherwise unavailable and cannot respond to your questions in the time frame you would like, let us know and we will have another lawyer from our office assist you.

What We Can’t Do For You

We can’t predict or control the behaviour of other other parties involved in negotiations or in any dispute. If you are involved in Court proceedings, we can’t control how the Court manages it cases or the decision it makes. We can’t necessarily make you feel better when you are distressed but we can guide you through the process which usually helps our clients feel more comfortable about the process being undertaken.

It is not our role to make decisions for you. We will need your instructions to complete documents or negotiations or to resolve any dispute.

We have professional duties imposed upon us by the Legal Profession Act 2008 and the Legal Profession Conduct Rules and we also have duties as officers of the Court which govern how we practise. As a consequence we must write all our documents and letters and emails to others very carefully assuming that anything written by us may be reviewed in light of our duties and could also be used in evidence in Court. This can be time consuming but also leads to better results for you. Further, we cannot simply be your mouthpiece or behave in a way that could mislead another party or the Court.

What Work Do We Charge For?

We charge for meeting with you (including the first meeting), attending Court (if proceedings are required), reading emails and letters we receive from you or the other party or their solicitor, for reviewing documents that you send to us or which are sent to us by the other party, drafting documents, drafting amendments to documents and for all telephones calls to or from you or the other party.

We charge on the basis of the Costs Agreement that we ask you to enter into with us. We do not accept instructions from you unless it is on the basis of our costs agreement. We provide the applicable rate that would be payable under the relevant costs determination (the maximum charge allowable at law without an agreement), so you can compare it to the rate we charge in our Costs Agreement. We will tell you if we think you may be eligible for legal aid. We may be able to make the application for you.

Cost estimates are a not fixed fee for the work that we do. We will tell you if we think the likely costs will exceed our previous estimates.

Sometimes, we will agree to act for a fixed fee in special circumstances.

If You Go To Court

We understand that going to Court is a stressful experience for most people. It can be helpful to have moral
support from a friend or family member when you attend. Talk to us about what to expect as we find that being
forewarned about what to expect removes much of the stress from the experience.

Your Obligations as a Client

We need to identify you to proceed with your instructions. The law requires us to do this to prevent identity fraud. If we have recorded any of your personal details incorrectly, please let us know and we will correct our records as soon as we can.

You can help us do the best job possible for you by:

  1. Responding to our requests for instructions and information promptly;
  2. Giving and continuing to give full and frank disclosure of relevant information and documents. If we become aware that you are concealing information that ought to be disclosed , we have. a duty to cease representing you.

Our aim is to help you through what can be a difficult and expensive process. We will try to achieve the outcome you require. In exchange we ask you to treat us and our staff courteously. If you have a concern or complaint, speak to your lawyer or ask to speak to the supervising partner.

Communicating With The
Other Party’s Lawyer

Lawyers have professional obligations not to communicate directly with people who are represented by lawyers. If you have your own lawyer, the other party’s lawyer will not be able to communicate directly with you if you contact them.


What you tell us is confidential. We cannot even advise somebody else that we represent you, or discuss your case with anyone, unless you authorise us to do so.

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